I guess we paid for an on-site water test. He tried to sell me on new units with a 2 minute sales pitch. When my wife called me, I had him on the phone and basically kicked him out of the house for charging me $90 to make a sales call. His only recommendation was to buy all new stuff from them and of course it was a great time to buy right now because they would double the warranty and give me 10% off! He wouldn't even price any repairs saying the unit was too old to fix and was "iron fouled". He never even touched the RO unit (which is partially disconnected, one tube and the pressure/storage tank is not connected!) instead saying it too was too old for service. The tech arrived here, glanced at the unit, and immediately told my wife it would need to be replaced because it was too old. Unfortunately I was traveling for business when they came out, but my wife let the tech in and had me on the phone a few minutes after he showed up because she was so mad. When I scheduled the service call I asked them to send someone that would explain the system to me and check its operation. I called the local Kinetico dealer for a service call right before we moved in. The water here is hard with lots of iron and our well is only 30' deep. There is a Kinetico model 60 and RO module treating the well water. We just moved into a new (to us) home built in 1989.
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